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Frequently Asked Questions

How Do I book to move with Hills Movers?

We have different ways you can use to plan and book a move with us. They include;

  • First, you can use our Ballpark Quote Tool that gives you a rough idea of what it will cost you to move your belongings locally or interstate.
  • If you want to schedule an in-home estimate, please fill the in-home estimate form on our website, and one of our professional and super-friendly agents will call you to schedule a visit in a time that is convenient to you.
  • You can call us directly via phone, and our customer care agents will follow up with you to schedule an appointment.

When you decide to work with us, our dispatch office will send a team of professional movers who will receive instructions from one move coordinator. This is the person who will help you design a custom moving solutions that will suit all your needs, and make your moving process smoother than anticipated.

What type of moving services are you licensed to offer?

To be honest, we are a ‘Jack of all trades.’ We know that moving can be stressful; hence we don’t want to leave our client with any burden during this crucial process. All you will need to do is sit back and enjoy, as the experts do everything for you.

We are one of the few companies that offer a comprehensive relocation service. Some of our services include;

  • Packing & unpacking
  • Home relocation
  • Business/office relocation
  • Interstate relocation
  • Storage services

And much more!

Regardless of the size or weight of your goods, you can stay rest assured that Hills Movers will help move them easily, efficiently, and with the most competitive prices in the modern market.

What if I need to prepare some things before moving to my new home or office, will you keep my possessions for me?

We know that you might need to make your new residential or business premises ready to hold your valuable possessions. This is the reason why we offer both short term and long term storage services for all your belongings.

Our storage facilities are climate-controlled; hence you can be sure that even those items that require certain climatic conditions to stay functional such as pianos will be safe in our hands.

Also, our warehouses are manned by armed security guards and are on CCTV surveillance 24/7; thus you can have peace of mind knowing that your goods are secure with us.

Whenever you are ready to pick your belongings, we shall deliver them to your new premise free of charge!

What should I do if I need to remove or add some items to my move plan?

With us, adding or removing items from your move plan is not a complicated process. All you need to do is contact the move coordinator, and he will help you out with any updates or changes. Please remember that your quote might change in such an occurrence.

What happens when my move dates change?

We know that things might come up and you might not be in a capacity to move on the agreed date. Don’t worry; we shall sort you out! Simply speak to your move coordinator, and he will explain to you any updates and changes to your estimate.

Do you have packing options?

We have three options when it comes to packing;

  1. You can pack yourself
  2. We can pack belongings that you delegate or,
  3. We can pack everything

However, since our goal is to give you a smooth transition that you will leave to remember, we recommend that you go for the third option – allow us to do everything for you at an affordable price!

Do you offer DIY packing tips?

If you choose to pack things for yourself, Hills Movers will give you free packing tips and tricks on how to pack different items.

Can I bring everything with me during my move?

There are a host of things that the law prohibits and you cannot come with them during your move. Read our short blog on non-allowable items when moving for more information.

Do I have to be there?

Since we want you to have a faultless moving process that features a personal touch, we request the owner to be there in every step of the process. This way, we shall be able to develop a smooth process together. If you are engaged elsewhere, and you cannot manage to be with us, please appoint your confidant to act as an agent.

Do I have to empty my fridge or freezer before moving?

Where possible, make sure that your fridge is empty before removal. For freezer units, you can leave them packed if the move will take a few hours, but empty it if you are moving for a long distance where delivery might take a few days.

Can you remove my piano?

Yes, we are one of the best piano removalists in the market. We also provide climate-controlled storage for this valuable equipment until your new home is ready for it. Please read our blog on how to choose a piano mover for more details.

Do you move plants?

Yes, we move plants. Inform us about the number of plants you need, and we shall give you a quote. If you are moving interstate, remember to check with Quarantine Australia to determine whether you have plants that are not allowed in the state you are relocating to.